Privacy Policy
Last updated: April 2026
Information We Collect
When you place an order or contact us, we collect the information you provide — including your name, email address, shipping address, and any design files you upload. We use this information solely to fulfill your order and communicate with you about it.
How We Use Your Information
Your information is used to process your order, send order confirmations and shipping updates, respond to your inquiries, and send your free digital proof for approval. We do not sell, rent, or share your personal information with third parties for marketing purposes.
Payment Information
All payments are processed securely through Stripe. We never see or store your full credit card number. Stripe's privacy policy applies to all payment transactions.
Design Files & Artwork
Any artwork or design files you upload are used exclusively to produce your order. We may retain copies for order records but will not use your designs for any other purpose or share them with third parties.
Cookies & Tracking Technologies
Our site uses cookies and similar technologies to maintain your shopping cart session, power our live chat widget, and improve your experience. We also use analytics and advertising tools from third parties — including the Meta (Facebook) Pixel — to help us understand site traffic and measure the performance of our advertising. These tools may collect information about your visit and use it to show you relevant ads on other platforms, such as Facebook and Instagram. You can learn more about how Meta uses this information in Meta's Cookie Policy, or manage your ad preferences directly through your Facebook account settings.
Contact
If you have any questions about this privacy policy, please contact us at orders@etchedinashes.com.